Terms & conditions

Last Updated: June 3, 2025

Welcome to 12dhagy. These Terms and Conditions (“Terms”) govern your use of our website (www.12dhagy.com), the purchase of our products, and any interactions with our services, including but not limited to browsing, ordering, and customer support communications. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. General Use of Website 1.1 Eligibility

• You must be at least 18 years of age or have the consent of a legal guardian to use our website or make purchases.

• By using our website, you confirm that you have the legal capacity to enter into a binding agreement.

1.2 Lawful Use

• You agree to use our website and services for lawful purposes only.

• You may not engage in any activity that disrupts, damages, or interferes with the functionality of our website, including but not limited to hacking, transmitting viruses, or engaging in fraudulent activities.

1.3 Account Responsibility

• To place orders or access certain features, you may need to create an account.

• You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities under your account.

• Notify us immediately at [email protected] or +92 327 6801212 if you suspect unauthorized use of your account.

• We reserve the right to suspend or terminate your account if we suspect misuse or violation of these Terms.

2. Product Information and Availability 2.1 Accuracy

• We strive to ensure that all product descriptions, images, prices, and other details on our website are accurate.

• However, we do not guarantee that all information is error-free, complete, or current. Product images may vary slightly due to lighting, screen settings, or manufacturing variations.

• We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice.

2.2 Availability

• All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

• If a product is unavailable after you place an order, we will notify you via email or phone and offer a refund or an alternative product.

3. Orders and Payments 3.1 Order Placement

• By placing an order, you agree to purchase the selected products at the listed price, including any applicable taxes and shipping fees.

• All orders are subject to acceptance by 12dhagy. We reserve the right to refuse or cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspicion of fraudulent activity.

3.2 Payment

• We accept payments via [specify payment methods, e.g., credit/debit cards, bank transfer, cash on delivery]. Payment methods will be clearly displayed during checkout.

• You must provide accurate payment information. By submitting payment details, you confirm that you are authorized to use the payment method.

• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated and are subject to change without notice.

3.3 Order Confirmation

• Upon successful order placement, you will receive an order confirmation via email or SMS. This confirmation does not guarantee product availability but acknowledges receipt of your order.

• We will notify you if we are unable to fulfill your order.

4. Shipping and Delivery 4.1 Shipping

• We offer shipping within Pakistan and to select international destinations. Shipping costs and estimated delivery times will be provided at checkout.

• Delivery times are estimates and may vary due to factors such as location, weather, customs clearance (for international orders), or other unforeseen circumstances.

• 12dhagy is not responsible for delays beyond our control.

4.2 Accurate Shipping Information

• You are responsible for providing accurate shipping information, including the delivery address and contact details.

• 12dhagy is not liable for failed deliveries due to incorrect or incomplete shipping information.

4.3 Risk of Loss

• The risk of loss or damage to products passes to you upon delivery or when the product is handed over to the shipping carrier for international orders.

5. Returns, Refunds, and Exchanges 5.1 Return Policy

• Returns are accepted within 7 days of delivery, provided the product is unused, in its original condition, with all tags attached, and in its original packaging.

• Custom-made, personalized, or sale items are non-returnable unless defective or damaged upon receipt.

5.2 Return Process

• To initiate a return, contact us at [email protected] or +92 327 6801212 with your order details and reason for return.

• You are responsible for return shipping costs unless the product is defective or incorrectly shipped.

• We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

5.3 Refunds

• Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

• Refunds will be issued to the original payment method or as store credit, depending on your preference and our discretion.

• Shipping fees and cash-on-delivery charges are non-refundable.

5.4 Exchanges

• Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and place a new order for the desired item.

• If an exchange is not possible, a refund or store credit will be offered.

5.5 Defective or Damaged Products

• If a product is defective or damaged upon receipt, contact us within 48 hours of delivery with photos and details of the issue.

• We will arrange for a replacement or refund at no additional cost to you.

6. Intellectual Property 6.1 Ownership

• All content on our website, including but not limited to product designs, images, logos, text, and graphics, is the property of 12dhagy or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works of our content without prior written permission from 12dhagy.

6.2 Limited License

• You are granted a limited, non-exclusive, non-transferable license to access and view our website content for personal, non-commercial use.

• This license does not permit you to use our content for commercial purposes or to claim ownership of our designs or intellectual property.

7. User Conduct

• You agree not to:

  • Use our website to transmit harmful, offensive, or illegal content.

  • Attempt to gain unauthorized access to our systems or networks.

  • Engage in any activity that violates the rights of others or disrupts our services.

• We reserve the right to take appropriate action, including legal action, against any user who violates these Terms.

8. Limitation of Liability

• To the fullest extent permitted by law, 12dhagy, its affiliates, and their respective officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

• Our total liability for any claim related to your purchase or use of our services is limited to the amount you paid for the product or service in question.

• We are not liable for any loss or damage caused by factors beyond our control, including but not limited to technical failures, delays, or third-party actions.

9. Indemnification

• You agree to indemnify and hold harmless 12dhagy, its affiliates, and their respective officers, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

10. Force Majeure

• 12dhagy is not liable for any failure to perform its obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or technical failures.

11. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Pakistan, without regard to its conflict of law principles.

• Any disputes arising from these Terms or your use of our website or services will be resolved in the courts of Karachi, Pakistan.

• You agree to attempt to resolve any disputes informally by contacting us before pursuing legal action.

12. Termination

• We reserve the right to terminate or suspend your access to our website or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to 12dhagy or other users.

13. Changes to These Terms

• We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs.

• The updated Terms will be posted on our website with the “Last Updated” date. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

14. Entire Agreement

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and 12dhagy regarding your use of our website and services.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us at: Email: [email protected] Phone: +92 327 6801212

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing 12dhagy.